I have just placed my order. What happens next?
You will receive an order confirmation through email. For Paypal users, your Paypal receipt is your confirmation. All orders placed by 12:00 Noon EST, will be shipped the same business day.
Will I get a shipping confirmation?
Yes. If after 48 hours, you still have not received a shipping confirmation, please check your spam mail. If you still do not see a confirmation, please email us.
How soon will my order be processed?
Your order will be processed and item(s) shipped within 24 hours on weekdays, 48 hours on weekends.
How do you ship my order?
United States Postal Service (USPS) First Class Mail with Delivery Confirmation within the U.S.
USPS Priority Mail with Delivery Confirmation (for orders of 4 or more or Special Orders) within the U.S.
USPS First Class Air Mail for international shipping.
How will my order be shipped?
To protect your privacy, your order will be shipped in a discreet bubble envelope or Priority envelope depending on quantity ordered. There will be no mention of facial hair remover anywhere on the package. Your package will be addressed from Bellabe. For international customers, the customs form will only state “Beauty applicator”.
How long before I receive my order?
Delivery is as follows:
Continental U.S.: 5 – 7 business days after day of shipping
Hawaii and Alaska: may take an extra 1 business day
If shipped by Priority mail in the US: 3 to 4 business days after day of shipping
International shipping (including Canada): 7 – 15 business days after day of mailing/shipping (may take up to 21 business days due to customs delay. This is not within our control.)
Please keep in mind that delivery will take longer during the following U.S. holidays:
New Year Day
Martin Luther King’s Day – 3rd Monday in January
President’s Day – 3rd Monday in February
Memorial Day – Last Monday in May
Independence Day – July 4th
Labor Day – 1st Monday in September
Veterans’ Day – November 11th
Thanksgiving Day – 4th Thursday in November
Christmas Day – December 25th
It’s been so many days since I placed my order and I have not received anything yet. What should I do?
While, we try to ensure prompt delivery of your order, sometimes your order may not reach you in a timely manner due to holidays, destination post office delays, international custom clearance delays, etc. In most cases, your order should reach you within the specified time frame. In rare instances where you still have not received your order 5 business days after the specified time frame, please do contact us by e-mail to let us know. We are prompt in answering e-mails.
I would like my order gift-wrapped. Is there an extra charge?
Yes, there is a $2.00 charge for gift-wrap. Many people would like to buy Bellabe as a gift for someone whom they feel need a Bellabe, but may be too embarassed. Therefore, buying them a Bellabe and having it gift-wrapped is perfect.
What countries do you ship to?
We ship to most countries except Singapore, China, India, Pakistan & Indonesia. Please see below for the locations that Bellabe is sold internationally:
Ngee Ann City
Phone no. +65 6735 4936